Duongjay's profile

Regular Visitor

 • 

2 Messages

Tue, Dec 8, 2020 8:00 PM

Your ISP’s DHCP does not function properly

I bought a new asus router to replace another asus router, hooked it up and get this message when I’m logged into my router: Your ISP’s DHCP does not function properly. I tried hooking up my previous router and it’s now getting the same message.

I see others having the same issue. I’ve tried hard resetting both my modem (Netgear CM1000) and router, even requested for a provisioning signal reset thru xfinity chat. The reset was successful, but still getting the same message. I get internet access fine when hard wiring modem directly to my PC. Please help!

Responses

Regular Visitor

 • 

3 Messages

8 m ago

Yep, same happening to me.  ASUS 68U

Regular Visitor

 • 

2 Messages

8 m ago

After a few restarts and hard resets to both my new router and modem, I left both on and began googling for different solutions. After 5-10 minutes, the WAN light on my router went from solid red (ethernet unplugged and/or no internet connection) to blinking white (internet connection active), and my modem Ethernet light went from off to blinking amber (The port is sending or receiving traffic at either 100 Mbps or at 10 Mbps). I ran multiple google speed tests on my laptop and phone and the speed does not exceed 100 Mbps.

Any thoughts or solutions to this 100 Mbps cap?

I’ll leave everything on and update if there’s any change to the modem light.

Note: I want to add that my previous router and same modem was exceeding 100 Mbps and my modem Ethernet light was solid/blinking green (The port is sending or receiving traffic at 1000 Mbps). Also using the same ethernet wires

New to the Community?

Start Here