Frequent Visitor
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7 Messages
Your isp dhcp is not functioning properly
Hello. I am having the exact same issue mentioned in the link above. Today i have not had internet all day and have been unable to get any work done unfortunately. I have spent about 2 hours between phone and chat support on the app to no avail. Could really use some help. Pretty much when i noticed i had no internet this morning i went onto the app and it said there was work being done in the area and that i could very possibly have service issues. After a few hours i noticed all the lights on my modem were back on but there was no internet. I have my netgear cm600 modem connected to an asus router. i did a quick check and connected my computer directly to the modem and there is internet. However, if i try to connect my modem to the asus router i dont have any. I checked the status in my asus router and it says "your isp dhcp is not functioning properly". We tried resetting all devices and tech support sent a signal but it resolved absolutely nothing. In the post above it looks like reprovisioning the modem or changing the ip address resolved this issue.
Responses
andyross
Silver Problem Solver
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6.8K Messages
4 m ago
On the router, on the WAN tab, is an entry for "DHCP query frequency". Try changing it from "Agressive" to "Continuous".
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mike_gt2
Frequent Visitor
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7 Messages
4 m ago
Thanks for your suggestion. Had previously tried that to no avail. What fixed was leaving my router and modem unplugged overnight. So strange.
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