Visitor
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6 Messages
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
EG
Expert
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122.9K Messages
14 hours ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
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EG
Expert
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122.9K Messages
13 hours ago
Yeah. It's offline. It may be a problem that is local to your premises. Did you report it in the app/schedule a tech visit ?
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EG
Expert
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122.9K Messages
12 hours ago
You may not have any choice unless you can try to fix it yourself/check the lines and connections.
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