U

Visitor

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17 Messages

Monday, February 21st, 2022 8:20 PM

Closed

You don't have permission to access "http://www.united.com/en/us/"

Suddenly from yesterday, I cannot access several websites.

United:

You don't have permission to access "http://www.united.com/en/us/" on this server.

Reference #18.851fc917.1645473879.2559dd37

Delta:

You don't have permission to access "http://www.delta.com/" on this server.

Reference #18.c51fc917.1645474538.8e170c9

Dyson

You don't have permission to access "http://www.dyson.com/en?" on this server.

Reference #18.4adfda17.1645474561.ac209b22

On the cell phone, I don't have any problem to connect these sites.

What is happening with this server?    Is this server at Xfinity?

Expert

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110.7K Messages

3 years ago

Visitor

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17 Messages

@EG​ Thank you. However, I got the same message on all my devices: iPad, Kindle Fire, three laptops, and iPhone.  I can access these sites without connecting to Wi-Fi on my iPhone.

Expert

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110.7K Messages

3 years ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security 

(edited)

Visitor

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17 Messages

@EG​ I have not used the Advanced Security feature and have not installed xFi app. 

Expert

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110.7K Messages

Have you checked it recently ? It may have gotten enabled with one of their overnight firmware updates.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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17 Messages

Yes.  I noticed this trouble last night.

Visitor

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17 Messages

3 years ago

I rebooted a modem but it did not work.

Expert

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110.7K Messages

3 years ago

Did you disable it by following those instructions ?

Visitor

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17 Messages

@EG​ I don't know what happened, but now, the problem solved and I can visit these sites.

Thank you.

Expert

 • 

110.7K Messages

Good to hear! Happy surfing ! Now closing your topic.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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