Visitor
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2 Messages
You broke our Internet. AGAIN!
So we were down all day due to Xfinity "enhancing" our network. Now, as a result, our download speed has gone from a fairly consistent 1.1Gb to ~320Mb. I am not spending hours on hold just to fight with 1st level for another few hours to get someone to take this seriously.
You can either a) CALL ME or b) Have this fixed by 9AM Saturday. Why 9AM Saturday? Because that's when the local AT&T Store opens. I researched their service last time Xfinity broke our internet. They're offering up to 8Gb in our neighborhood. Don't need that much, but their 2Gb is 15% cheaper than your 1Gb that you keep breaking.
CALL ME OR FIX THIS BY 9AM May 20, 2023. I'm tired [Edited: "Language"]
CCMartin
Gold Problem Solver
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2.9K Messages
2 years ago
@user_8c0ee9
Hey there! Our team is here to help you out. If you would list assitance here via chat, please send us a message with your full name and full service address? To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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