Visitor
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2 Messages
Yet Another xFi Advanced Security is pointlessly blocking my domain issue
Hi @XfinityJosh - my domain fathom.fm is being blocked by xFinity's advanced security. Several customer complaints. I've reported this issue to customer support, no resolution. It's having a severe negative impact on the ability of my startup to launch. Please help!!!
EG
Expert
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90.5K Messages
2 m ago
Try contacting this team about it. They handle blocking issues;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.
Or call them at 1-888-565-4329 or 844-355-8719
Business Hours: 6:00am - 2:00am EST, 7 days a week
Good luck !
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fathom_fm_cto
Visitor
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2 Messages
2 m ago
Yeah @EG - tried reporting on the site weeks ago, zero action. I'm going to have my entire team submit reports, see if that gets anyone's attention. I'll try giving them a call as well.
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EG
Expert
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90.5K Messages
2 m ago
Best of luck, again !
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