F

Visitor

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2 Messages

Fri, Oct 8, 2021 7:23 PM

Yet Another xFi Advanced Security is pointlessly blocking my domain issue

Hi @XfinityJosh - my domain fathom.fm is being blocked by xFinity's advanced security. Several customer complaints. I've reported this issue to customer support, no resolution. It's having a severe negative impact on the ability of my startup to launch. Please help!!! 

EG

Expert

 • 

90.5K Messages

2 m ago

Try contacting this team about it. They handle blocking issues;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  


https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.


Or call them at 1-888-565-4329 or 844-355-8719


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

Visitor

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2 Messages

2 m ago

Yeah @EG  - tried reporting on the site weeks ago, zero action. I'm going to have my entire team submit reports, see if that gets anyone's attention. I'll try giving them a call as well. 

EG

Expert

 • 

90.5K Messages

2 m ago

Best of luck, again !

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