Yet another No Ranging Response received - T3 time-out thread

Been experiencing this for a while now - checked and re-checked all cable connections. This issue leads to outages/disconnects - it happens quite often.

 

Here is the log and modem data - please help!

 

Log

Time    Priority    Description      08:53:14 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     08:55:14 Wed May 20 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     08:58:42 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     08:59:04 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     08:59:53 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:00:02 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:00:27 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:00:55 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:01:01 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:01:50 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:02:01 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:08:34 Wed May 20 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:19:25 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:19:54 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:21:18 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     09:22:14 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     10:06:37 Wed May 20 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     10:08:22 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     10:08:43 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     17:57:18 Wed May 20 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:16:33 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:17:06 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:22:19 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:22:52 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:23:47 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     18:24:16 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     22:33:50 Wed May 20 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     23:11:47 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 20; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     23:11:48 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 23; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     23:11:48 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 22; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     23:11:50 Wed May 20 2020   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;     12:18:07 Thu May 21 2020   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:d6:c1;CMTS-MAC=00:01:5c:a9:e2:78;CM-QOS=1.1;CM-VER=3.1;

 

 

Startup Sequence

Startup Step Status Comment           Acquire Downstream Channel 507000000 Hz Locked           Upstream Connection OK Operational           Boot State OK Operational           Configuration File OK             Security Enabled BPI+

Connection Status

System Up Time 14 days 19h:45m:04s             Network Access Allowed

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected    1 Locked QAM256 5 507.0 -2.6 41.1 194 0    2 Locked QAM256 1 477.0 -2.3 41.4 124 0    3 Locked QAM256 2 483.0 -2.3 41.2 151 0    4 Locked QAM256 3 489.0 -2.4 41.1 176 0    5 Locked QAM256 4 495.0 -2.6 41.2 168 0    6 Locked QAM256 6 513.0 -2.6 41.0 218 0    7 Locked QAM256 7 519.0 -2.8 41.0 329 0    8 Locked QAM256 8 525.0 -2.9 41.0 357 0    9 Locked QAM256 9 531.0 -2.9 40.9 471 0    10 Locked QAM256 10 537.0 -3.0 40.8 532 0    11 Locked QAM256 11 543.0 -2.9 40.7 554 0    12 Locked QAM256 12 549.0 -3.2 40.6 620 0    13 Locked QAM256 13 555.0 -3.1 40.6 707 0    14 Locked QAM256 14 561.0 -2.9 40.4 803 0    15 Locked QAM256 15 567.0 -3.1 40.2 1298 0    16 Locked QAM256 16 573.0 -2.7 40.4 1217 0    17 Locked QAM256 17 579.0 -3.0 40.2 1405 0    18 Locked QAM256 18 585.0 -2.6 40.2 1391 0    19 Locked QAM256 19 591.0 -2.8 40.1 1476 0    20 Locked QAM256 20 597.0 -2.8 40.0 1923 489    21 Locked QAM256 21 603.0 -2.6 39.9 3119 3266    22 Locked QAM256 22 609.0 -2.8 39.9 4112 6859    23 Locked QAM256 23 615.0 -2.6 40.0 4380 8398    24 Locked OFDM PLC 31 722.0 -4.3 37.2 37514892 50972    25 Locked QAM256 34 453.0 -2.4 41.4 115 0    26 Locked QAM256 35 459.0 -2.6 41.2 160 0    27 Locked QAM256 36 465.0 -2.5 41.3 147 0    28 Locked QAM256 37 471.0 -2.5 41.3 134 0    29 Locked QAM256 38 429.0 -1.6 41.6 54 0    30 Locked QAM256 39 435.0 -1.5 41.6 42 0    31 Locked QAM256 40 441.0 -1.6 41.6 42 0    32 Locked QAM256 41 447.0 -2.0 41.5 94 0

Upstream Bonded Channels

Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)    1 Locked SC-QAM 1 5120 35.8 47.3    2 Locked SC-QAM 2 5120 29.4 47.0    3 Locked SC-QAM 3 5120 23.0 46.8    4 Locked SC-QAM 4 5120 16.6 46.5