Hello @user_ld3en9 If you could please send us a direct message with your full name and the service address we will want to check everything on the account end.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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user_ld3en9
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4 Messages
28 days ago
No. Just an exchange for new modem requested by Xfinity representative to get new one.
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