years of packetloss and dozens of techs cant fix it

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

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tech arrived at 8am, it's 4 hours later and he's leaving...he and his supervisor don't know how to fix it so here's what it looks like post visit...is there someone at corporate in the IT networking department that I can talk to?  I need to speak to someone that knows their stuff and can find this 96.xxx equipment and figure out why it's not accepting and returning packets of data cleanly.  The right IT engineer would be all over this but I just can't see to get this problem beyond people who replace splitters and read a dB meter.

I should mention that all of these graphs I've posted are when we aren't using the internet for anything else but to run the tests.  If I were to run the tests while we're attempting to watch a movie or send a file or anything bandwidth intensive at all...these graphs will look worlds worse.   The test sends a tiny single packet of information to the first hop/node that all my traffic goes to first.  When that hop doesn't respond the graph gets a red stripe.   Here's how it's looking today so far...what this means is when I'm doing anything LIVE like streaming, gaming, video conferencing etc...my inputs are delayed (rubber banding) and the viewer on the other end gets a slide show instead of video and it disconnects me.     I've been telling comcast/xfinity this for years and we're still doing step 1 and 2 things like replacing the cable ends and reading decibel meters.  It's absolutely infuriating...years of this.

tried to use my internet again tonight out of frustration waiting and waiting for it to be clear just an hour or two so I can do my job.  It's just an absolute [Edited: "Language"] show...hey comcast how about speeding up the time table on this, I've been patient haven't I?   

tried to do some work again this morning...2 hours of pure junk connection made it impossible.  I'm literally having to watch this graph and wait for a window where there's no packetloss for more than 10 minutes before even attempting to do work (it never clears up for more than 2 minutes at a time)...we pay $200 a month for interent/tv and get this unusable mess?   

time of day doesn't matter, it's constantly like this...this is after restarting the modem again

why are my posts being marked "private" so others can't see what's going on?

I query the equipment that's dropping packets 96.120.15.5...yep that whole network is comcast from 96.120.15.0 to .255   so who is in charge of this equipment and why hasn't anyone asked them why it's rejecting packets?  It's not just rejecting mine, this would be anyone that's going through that network as well.  I've managed many IT departments and we always have a spreadsheet with the IP of the equipment listed and it shows where it's located physically, what its purpose is, admin contact etc...this is an easy fix in the right hands.  It might even come out cheaper after paying all of these guys to come out here and waste time on an issue I've been telling them for years doesn't start at my house.  That's not even taking into account how many other customers are bailing on comcast altogether or sitting in frustration with them because nobody is addressing the real problem in our area.  Get a Cisco certified network engineer on this and they'll know EXACTLY what to do once they get into the node at 96.120.15.5 and speak its language to find out why it's acting up.  This is something a real engineer does on a daily basis and should be monitoring already.

# Query terms are ambiguous.  The query is assumed to be:#     "n 96.120.15.5"## Use "?" to get help.#Comcast Cable Communications, LLC CABLE-1 (NET-96-64-0-0-1) 96.64.0.0 - 96.124.255.255Comcast IP Services, L.L.C. HATTIESBURG-CDM-7 (NET-96-120-15-0-1) 96.120.15.0 - 96.120.15.255

@Mellonpopr 

FWIW. That hop is the CMTS (Cable Modem Termination System) at your local Comcast Headend Facilty / Building. If there is a RF connection impairment, RF noise ingress, or a network capacity / congestion issue between your modem, the local node device, and it, what you have been describing here will be the result. As an FYI, noise ingress and or congestion issues are not easy fixes and can take quite some time to find and correct. I'm not defending Comcast here. Just sayin'.

Once in a blue moon the problems go away on their own without any tech visits or changes here.   IF that happens I'll have 0 packetloss to that first hop for a day up to a month or so if I'm super lucky, but the rest of the year is awful...That IP is the key because when it screws up, everything beyond that point on the internet is also screwed up naturally since all traffic goes there first.  It could be something between the street and that IP but it's not my house...I've proven that to them so many times.  The tap at the street will show packetloss immediately when tested and thats without it connected to my house whatsoever.   The only reason a tech should be coming into my house is to verify that it's fixed AFTER they see zero packetloss at the tap.  It's costed me a fortune in lost wages and [Edited: profanity] of bosses with all these wasted "tech" visits and burned up vacation days.  All because I cannot get anyone to speak logically at the local level...they don't know what to do so they just keep throwing modems, wires, connectors at it.  You might as well be pouring water on a warehouse fire, it's a waste of time if they don't know how to address the problem properly.  Please get these people some training and tell them to stop [Edited: profanity] customers with made up fixes...it's insulting.   

got a private message form a comcast employee here saying they don't see a problem in the area so I've sent them instructions on how to do a ping test to that IP just to see if they are also dropping packets to it because it's very much still going on actively;  

comcast employee says they don't see any packets loss from them to the 96.x IP...that means they are taking a different route to that IP that isn't affected or not testing properly as they did not share any graphical/text results.

another day of terrible internet, tried to play a video game and it's just a stuttering mess...unusable.  I didn't even bother trying video conferencing that's out of the question.

I spoke to Cspire and they are bringing fiber to our neighborhood (it's all around us already) so I feel like comcast is going to go away like the dodo bird.   My neighbors are getting fliers in the mailbox to switch over.  It'll be interesting to see if comcast just rolls over and lets it happen rather than fix their network.