1 Message
Yearly issue that never gets resolved. Terrible internet connectivity
I'm currently sitting here after an hour of constant connection/disconnection issues at my home. Every year this happens. Every tech that comes out finds no issues at my house. Most of the techs state they will escalate to a neighborhood tech. Still Zero fixes. Why is it a "shrug" that [Edited: "Language"] for you solution. Why is there zero history to my issue? Are tickets just removed once the sub optimal who cares solution is found? I just would love that the next time I call I don't go back to square 1 every time.
XfinityEricB
Official Employee
•
2.4K Messages
2 years ago
Hello @user_0wbrk2, and thank you for reaching out with your connection concerns. This certainly isn't the experience we want for you, and you have come to the right place to get assistance.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0