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user_37a8fc
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Conversationalist

Visitor

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15 Messages

Wednesday, August 2nd, 2023 5:11 PM

Closed

yea please fix your service kthxbai

my internet service for the most part is fine its fast enough it very rarely goes down for extended periods of time and for things like browsing or watching videos its fine, HOWEVER i play games online and there will CONSTANTLY i mean several times a day every single day be moments where the connection drops out for just a second or two, it causes lag in the games, and even disconnects me from the game completely but as soon as i go to check if there is a problem everything is fine, i can log right back in without a problem, but you do not understand how frustrating it is to be playing a game with other people and then suddenly you just get kicked out, it makes it almost impossible to play the games most of the time because i never know when i'm going to just be randomly kicked, fix your internet service comcast i pay you way more than you deserve for the product you are currently providing the LEAST you could do is use a little bit of that money to fix your network to prevent these constant tiny disconnects thank you goodbye

Question

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Updated 

2 years ago

159

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XfinityAngie

Official Employee

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1.9K Messages

2 years ago

@user_37a8fc, Let us know if you are still having issues. We would love to help. 

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user_37a8fc

Visitor

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15 Messages

2 years ago

i'm still getting random disconnects constantly even thought the internet never fully goes down is it too much to ask for the ridiculously high prices you charge that you at least provide consistency in your service???

Note: This comment was created from a merged conversation originally titled are you ever going to fix your network

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user_37a8fc

Visitor

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15 Messages

yep still getting random disconnects but the service never fully goes down its a real problem

2 years ago

0

XfinitySara

Official Employee

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1.8K Messages

@user_37a8fc - Have you referred to our Connection Troubleshooting Tips yet, by chance? We recommend checking various things on your end before diving into further troubleshooting with us, but we are still here to help if you need us! Just send our team a direct message to get started.

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_37a8fc

Visitor

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15 Messages

2 years ago

yes i am still having issues and i've been told time and time and time again that help would be provided but it never is and the problem is never solved i do not appreciate being lied to like that

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XfinityEva

Official Employee

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1.7K Messages

@user_37a8fc We understand your frustration and that is no way to enjoy doing what you love. We'd like to further assist with your connection. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_37a8fc

Visitor

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15 Messages

2 years ago

i do not accept this solution

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user_37a8fc

Visitor

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15 Messages

2 years ago

you are being extremely unhelpful

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user_37a8fc

Visitor

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15 Messages

2 years ago

stop sending me emails asking me to accept your solutions they are not solutions they are nothing they are trash

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flatlander3

Problem Solver

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1.5K Messages

2 years ago

 They're not going to be able to fix it remotely and a web troubleshooter isn't going to fix it.  Read through other posts here on signal problems and connection dropping.  Usually signal power/wiring/old or aging splitter issues/amplifier (if you have one) related.  Sometimes failing lightning/surge protectors, or PoE (point of entry) filters.

You can schedule a tech visit to take a look.  If it's a wiring problem in your house you pay, if it's an Xfinity infrastructure problem you do not.  If you want to take a look at it yourself (I'd recommend that) start here:  https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 

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