XPods. Scam Product Scam Support

Last summer, we spent an additional $300 to purchase some X pod Wi-Fi extenders.

They worked for a time and then something on the Comcast side changed and they failed.

We went back to the store and were told that that 300 bucks is gone. There's no refunds after 30 days. They exchanged for two new pods which do the exact same thing on every IOS device we have:

Let's Try That Again

Sorry, we ran into a problem. Please try again or go back to the previous screen.

Try Again

Back

The level one tech support from the offshore team is atrocious. There is no level two support to escalate too. I have about 15 years of Frontline IT work and networking experience. I've re-initialize the XP8 router… I've rebooted and restarted and moved the mesh router around the house.

I'm gonna assume in about five seconds someone in the Philippines is gonna tag a message to the bottom of this about how they're sad for my inconvenience and how they are "in my corner"

This is how AT&T customers are made.

[Edited: "Language/Inflammatory"] #xfinityscam #xpodscam #classaction

Responses

XfinityJamesC

Official Employee

•

1.9K Messages

24 days ago

Greetings, @user_jt8mcf! My name is James, and I am part of the Digital Care Team here at Comcast. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Wi-Fi Boost Pods, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

user_jt8mcf

5 Messages

@XfinityJamesC

i've spent over three hours with your completely useless tech-support team. Clearly all tech-support for Comcast has been offshored… No one has a solution to this problem. I've been put on hold for 30 minutes at a time. I've been disconnected and reconnected to a new service person who is advises me "I'll need to read the notes on your account from the beginning please hold". Rinse and repeat.

Don't believe for a second that I've come to the right place for assistance. I don't even believe that you spoke those words and I'm not even sure that you're a real person. I would bet a fairly substantial lunch that your name is not James

If you're actually interested in helping me, my name is listed on my account. I'm logged in. And just to be clear your Xpods are a scam product with zero support and zero refunds. Feel free to post a solution here. I've rebooted the system. I've re-initialized the XB8… I've re-linked it to my account. I've moved closer and farther away from the router… Your app shows the same page every time without even really trying.

(edited)

24 days ago

XfinityJamesC

Official Employee

•

1.9K Messages

I apologize for the experience you had previously, @user_jt8mcf. For what it's worth, I live in the Pacific Northwest, I've been with Comcast since 2015, and I've had our pods installed in my home for the last five years. I actually encountered a similar situation with my own pods after about a year. They just went offline for some undetermined reason, and I was not able to get them to reconnect despite several frustrating attempts. I reset my modem countless times and even tried replacing my pods at one point, but I still kept getting the "Let's Try That Again" popup. Finally, someone from our tier 3 support team advised me to change my network name and password, reboot my modem, change my network name and password back to what I had before, reboot the modem again, and then try reconnecting the pods. I was finally able to get them back online, and I haven't had any issues since. I seem to recall it still took about an hour after reconnecting my pods before the Xfinity app would confirm they were online, but I didn't get the "Try Again" popup, so I knew something was different.

I cannot say for sure if the same method will work for you, but if you're anything like me, you've probably already tried just about everything else, so it might be worth a try. If that doesn't help, please send us a DM, and we can make sure this gets the attention it deserves.

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24 days ago

user_jt8mcf

5 Messages

@XfinityJamesC

OK I'll try it. Welcome to this discussion JamesC. my apologies for being brusk. It's a crime what your tech-support is like over the phone. Clearly I owe you a substantial lunch. Send me a receipt and a Venmo address and don't order lobster

(edited)

23 days ago

Your Home Network

user_jt8mcf

XPods. Scam Product Scam Support

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