Visitor
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3 Messages
Xifinity app wrong speed
My app reports the speed as close to the 1.2gb I pay for. Every other test I’ve run on the internet speed has it around 300mbps. That’s 25% of what I pay for. What’s going on?
Visitor
•
3 Messages
My app reports the speed as close to the 1.2gb I pay for. Every other test I’ve run on the internet speed has it around 300mbps. That’s 25% of what I pay for. What’s going on?
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_6bdabb Thanks for reaching out to us, sorry to hear about your slow internet speeds. We can certainly look into this with you and help find a resolution. If you could please send a direct message with your name and address, we can then assist.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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