Xfinty Promised My Service WOULDNT be Interrupted Then Did it Anyway

So because of the economy I've been having trouble keeping up with my bill lately, and my latest paycheck was literally just enough for rent and phone bill and I wasn't able to pay my current Xfinity bill with it. Now the thing is I have a past due amount and then a current due amount and I got on the app and spoke with a live agent through the support chat and explained my situation to them and told them I would not be able to make the payment by my originally agreed payment arrangement date. So in the chat with the agent we made an agreement and they told me that my payment arrangement date has been extended to November 8th and that my service would not be interrupted as long as I paid the entire balance but November 8th not just the past due.

Well today is the 29th and my service has been cut off. I tried to get on the app and chat with an agent but the Xfinity assistant will not let me chat with an agent. Every time I try to chat with an agent it tells me that my bill is past due and I need to pay it. I'm sorry I didn't realize that customer support was something that you had to pay for. That should be available no matter what. But I can't get a hold of anyone on the phone I can't get a hold of anyone on the app so now I'm here. Hoping that this will work out for me because I have indisputable screenshot evidence that I was promised by one of your employees that my service would not be interrupted and yet it has been anyways which to me sounds like grounds for legal action because we had a legally binding agreement in writing and you guys violated it on your end. And yes, to me the agent chat counts as a legally binding agreement because when the employee of the company tells you something is going to be one way then you expect it to be that way. Either your employees don't know what they are talking about or you lied to me or there's a miscommunication going on. But I absolutely demand that my services be restored right this second or there's going to be absolute hell to pay. I've been looking for an excuse to switch providers and this is what will put the final nail in the coffin for me. This company has been going extremely downhill lately.

[Images Removed: "Personal Information - Chat Transcript"]