XFINTIY you better reply asap cause I’m getting fed up!

I’ve been having issues with my internet since yesterday and due to it being a Sunday I waited to call till today and I couldn’t get the dang AI to connect me to my agent cause it says that my internet is fine and to troubleshoot it but I already did like 30 times( exaggerating)and nothing and the app doesn’t work either. When someone tries to get on the internet it says the internet provider may be blocking said device from using internet or it says the device is paused but how are the devices paused when my app isn’t even working??! I’m losing my mind and Xfinity is doing nothing.

Responses

XfinityAmandaB

Official Employee

•

1.6K Messages

9 days ago

user_kqm8kf Sounds like something is going on for sure thank you for your post for help with your connection issues. We do answer these requests in the order we receive them and try to respond as quickly as possible. If you are still in need of assistance send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

(edited)

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Your Home Network

user_kqm8kf

XFINTIY you better reply asap cause I’m getting fed up!

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