1 Message

Wed, Sep 21, 2022 2:13 AM

XfinityXfi app - wifi too weak to use app, so problem can't be solved??

Can't make this up! After two days of being unable to "unpause" my phone from my devices (kept getting an error that my device was paused when I tried to join...despite it not being paused on my list of devices) xfinity rep told me that my signal was weak (surprising, since I just got a new modem) AND because my signal was weak I was unable to fully use the app. Did xfinity really create an app to manage wifi problems that works... only when the wifi is working???

Insisted on sending a technician to fix the signal. Since technician visits always create more problems, I declined (and will be finding a new internet provider).

I should note, xFinity rep tried to log on to my account. I (stupidly) gave him my password, and then he asked for a verification code. (The verification code text said to not give this to anyone). 

Official Employee


224 Messages

2 d ago

Good evening @user_16731992 Thank you for taking the time to reach out to our team of experts here on social media. I am very sad to read of your experience with us. We would love to help resolve the issues you are having with app. We do have another great app to help manage all your devices it is known as the Xfinityapp. However, our team would love to assist as we do not want to lose your valuable business. 

Could you please send our team a direct message with your full name and full address? From there we can take care of you. 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3SoWy0v
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


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