A

Visitor

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2 Messages

Fri, Apr 22, 2022 10:45 PM

Closed

xfinitywifi connects but no internet access

This all started when I was trying to figure out why my iPad Mini 5 wouldn’t connect to “xfinitywifi” hotspots when my other devices did. They all connect to my home internet and my sister’s internet just fine, and before I started testing recommended fixes, my iPod Touch 7 and iPhone SE would connect to all “xfinitywifi” hotspots, and now they don’t connect to any. 
I’ve tried turning my devices off and on and resetting my network connection settings, which is what made my iPod and iPhone stop connecting to the hotspots in the first place. I’ve tried the hotspots in multiple places, including the one at home, still no internet connection for any of them. 
To clarify, it’ll “connect” but will say underneath in yellow that there’s “No Internet Connection.”

The Xfinity outage map says there’s no outages in my area, so I’m stumped. 

Accepted Solution

Visitor

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2 Messages

2分前

Solved it. You have to Click Here

to go to the Xfinity Wi-Fi hotspot page manually to download the secure profile. Something seems to be broken between the hotspot app and the Internet connection, I guess?

Official Employee

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109 Messages

Hello @AcqUrrate I'm glad to hear you were able to get connected and get the issue resolved. Please let us know if you need help with anything else. We are always here for you. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

2分前

I've been having problems with my xfinity  prepaid service for a week now it was working and it'll say connected no internet and won't work all day but will work @ 4:30 am til 10:00am and stop again

EG

Expert

 • 

94.3K Messages

@user_5e8ad7​ 

Please create a new topic of your own here on this board detailing your issue. Thanks. This marked "Solved" thread is now being closed.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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