Visitor
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2 Messages
Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity.
My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, and the system claims I already used 60GB in just ONE day. This is technically impossible for my actual internet usage.
When I called customer support, the agents just insisted the system is never wrong. Then they tried to push me into an Unlimited Plan that offers lower speed for a higher price.
It feels like they are using these faulty numbers to force customers into upgrading. Please check your apps and keep an eye on your usage. Xfinity needs to fix this glitch.
I'm posting this to warn other users to monitor their data usage closely. Xfinity's meter appears to be completely broken.
XfinityMarshante
Official Employee
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1.5K Messages
7 hours ago
Hello @user_49mkgd, thank you for taking the time to leave a post. Sorry for the frustration and concern this unexpected increase in data usage has caused, especially when it doesn’t appear to match your normal activity. We’d be happy to take a closer look and help determine the best next steps. Have you had a chance to check the connected devices in the app to make sure there aren’t any devices you don’t recognize? Have you recently added any new Wi-Fi-connected devices, or do visitors connect to your Wi-Fi when they’re at your home?
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user_49mkgd
Visitor
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2 Messages
44 minutes ago
Hi,
No new devices, no unrecognized devices, and zero visitors at my home.
In fact, smartphones in our house have had Wi-Fi completely turned off for several weeks.
Your meter is still phantom-charging us hitting 130 GB in just 3 days.
This is clearly a severe glitch in Xfinity's data tracking system, not an issue with our devices.
Please escalate this to a backend engineer or advanced technical team to investigate my account logs immediately.
Thank you.
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