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Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity.
My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, and the system claims I already used 60GB in just ONE day. This is technically impossible for my actual internet usage.
When I called customer support, the agents just insisted the system is never wrong. Then they tried to push me into an Unlimited Plan that offers lower speed for a higher price.
It feels like they are using these faulty numbers to force customers into upgrading. Please check your apps and keep an eye on your usage. Xfinity needs to fix this glitch.
I'm posting this to warn other users to monitor their data usage closely. Xfinity's meter appears to be completely broken.
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