1 Message
Xfinity Worst WiFi & Customer Service
Xfinity WiFi and customer service is worthless. It is truly been the most infuriating service provider of all time. I pay good money for WiFi that drops regularly while I’m in meetings and the Xfi pods disconnect even more. The customer service after I’ve gone through the loop of being told my service is fine is terrible. I’ve had half my appointments cancelled right before the tech shows up. When they do show up. They quickly and conveniently find some small fix that miraculously fixes my WiFi and then it randomly drops again right after they leave. I will be cancelling my service as Xfinity has truly been the worst service provider Ive ever dealt with. If you are considering Xfinity, don’t waste your time.
XfinityRichard
Official Employee
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2.1K Messages
11 months ago
Hi there, @user_754f66 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding the connectivity issues you are experiencing, I know firsthand how frustrating connectivity issues are. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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user_v6vuj4
1 Message
7 months ago
Xfinity internet is a joke. You pay for top speed and receive mediocre speed. Also, the customer service is ridiculous. I'm choosing to find another provider immediately.
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EG
Expert
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111.6K Messages
7 months ago
@user_v6vuj4
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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