Visitor
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7 Messages
Xfinity Won't Remove Block Of Personal Website
For the past few weeks my personal website, [Edited: "Possible malicious url"]has been blocked from my Xfinity residential service; accessible everywhere else. I've used spa.xfinity.com to report this, but Xfinity will not remove the block. My hosting company, HostPapa, has thoroughly scanned the site multiple times, reports zero malware, and has sent me a PDF of their findings, however, Xfinity provides no way on their web form for me to submit this PDF to their team. And they so far have not provided me with any reason why they will not remove the block. I'm feeling that I'm dealing with AI, not a real person -- anyone know of an email address where I can reach a human who can help resolve this?
[Image Removal: Contained Personal information]
sailorbear510
Contributor
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96 Messages
21 days ago
Three security vendors out of many scanned through Virus Total said your website was suspicious or has a security risk. On my end running Linux if I proceeded anyway to your site, nothing suspicious appears to me with your website. I get the warning on my end on Advanced Security and clicking on proceed anyway got me there. If you are having issues on your end on your personal computer you can turn off Advanced Security on your router and it will not warn you but its not suggested to do so.
Although I did not see anything wrong with your site I am going to Timeshift my system now to be on the safe side.
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XfinityRay
Official Employee
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3.5K Messages
20 days ago
Hi there, @copyace! Thanks for reaching out about your website being blocked by Advanced Security. Turning off Advanced Security on your end would allow you to view the website without the message coming up, but would not help for other customers using Advanced Security that want to visit your website. Our Service Policy Alert team, SPA, handles any unblocking through the form found here, https://spa.xfinity.com/report. There is a spot where you can leave notes for the team with information to unblock the website. Document uploads are not possible. The form is the only way to make these type of requests, the team does not have an alternate contact method.
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