XFINITY WIRES STILL DOWN IN MY DRIVEWAY

we had a severe storm in May and the wires came down and the driveway for Xfinity and electric the electric company put the wires back up at Xfinity wires are still down in our driveway since May since then I’ve complained Xfinity has come with their technicians and then they turn around and leave because they don’t have the right equipment to rehang the wires. They keep telling me over and over again that they have sent their request to rehang the wires to another another company that comes with the correct equipment to rehang the wires as because they cannot do so themselves they don’t have the required equipment however they are still down in my driveway FOR MONTHS