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Sutton2000
1st Topic

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2 Messages

Tuesday, July 27th, 2021 8:05 AM

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Xfinity Wifi unable to connect to Apple MacOS Big Sur

My daughter just moved to her new dorm, she was able to connect her iPad & iPhone x to the Xfinity Wifi using our home Xfinity  ID and passwords but failed to connect to her Apple MacOS (version 11.2.3 .)  She received an error message " "Xfinity .mobileconfig" is damaged. You should move it to the trash"  when installing Xfinity profile from here:  prov.wifi.xfinity.com. 

Would it make difference if she has installed it before she left home?  Her Mac has never had an issue with wifi when she was at home. 

I am not tech-savvy , does she needs a wireless Modem/Reuter, apple thunderbolt to gigabit ethernet adapter and coax cable to get Xfinity wifi to connect to her Mac at her new apartment?   She said her room doesn't have a cable .  

Alternatively, she might have to set up her own account, but before doing that I will try to find a solution,  as the Xfinity subscription costs $70 per month,  any help will be appreciated! 

Question

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Updated 

4 years ago

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XfinityJosephA

Official Employee

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1.7K Messages

4 years ago

Hello, @Sutton2000, we will be happy to do all we can to help you and your daughter with this issue connecting the Apple device to Xfinity Wi-Fi. She doesn’t need to buy any equipment, routers, or modems to use the Hotspot. The hotspot seems to be working since her other devices can connect. Have your tried turning off the other devices and resetting that Apple computer? I know you prefer not to sign up for another $70 subscription so I hope this basic troubleshooting can help. I think this is a good place to start. Let us know if this resolves the issue. 

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user_0463c9

Visitor

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1 Message

@XfinityJosephA Comcast does not support Mac OS Big Sur because I can’t seem to sign on or make the necessary downloads to run the WiFi from school either. 

4 years ago

0

XfinityChristina

Official Employee

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923 Messages

Hi, @user_0463c9. I want to confirm are you getting the same error as the OP, is this related to using our Xfinity mobile service rather than the regular hotspot? I ask because of the error message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

Sutton2000

Visitor

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2 Messages

@XfinityJosephA

Hi @XfinityJosephA,

She managed to get it connected after two days of trying,  but after 14 days, she has trouble connecting to the Xfinitywifi again, while her iPhone & iPad have no issue.  This is what she received" Status: on,  Xfinitywifi has the self-assigned ip address 109.254.135.252 and will not be able to connect to the internet".  Thanks! 

4 years ago

0

CCStephanieK

Problem Solver

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909 Messages

@Sutton2000

Thank you for the additional details! I recommend ensuring the password for the Xfinity login used does not contain a &, > or <, and after updating the password, uninstalling the security profile, and then reinstalling it from here: here. Alternatively, she may also be able to connect to the XFINITY hotspot, rather than the xfinitywifi if available on the network list. 

 

I no longer work for Comcast.

4 years ago

0

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