Skip to main content

    Support

    Offers

U
user_7f1258
1st Topic
1st Reply

Visitor

 • 

4 Messages

Sunday, October 17th, 2021 11:18 PM

Closed

Xfinity wifi not in list of available networks

Hello,

My issue is related to another post titled “wifi not showing up” dated 6/11/20. As of 2-3 months ago, I was able to see Xfinity Wifi in my available networks on desktop, laptop, and phone. Now for some reason it’s only visible on my phone.

I saw a reply from jesslaura on 7/8/20 that advised to change the 2.4 GHz wifi connection settings from 802.11 g/n/ax to 802.11 g/n or vice versa. Problem is I can’t find these settings in my xfinity account. Xfinity tech support had no idea where to find it, which really surprised me.

A screenshot of my internet account settings is attached. Is it possible to advise how I make this update from the info provided? Any help would be greatly appreciated.

Question

 • 

Updated 

4 years ago

2.3K

1

0

CCAaron1

Problem Solver

 • 

954 Messages

4 years ago

Hello @user_7f1258. I am sorry to hear that you are having internet issues. If you are still having issues, please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

1

0

user_7f1258

Visitor

 • 

4 Messages

@XfinityAaron

Lol I knew it. [Edited: "Inflammatory"]. Fortunately, I’m too smart to fall for that. Lack of reply from your email confirms you have no idea how to fix. Call would obviously involve nothing more than me waiting on hold as you do a google search for answers.

I left comcast 2 years ago and now use Verizon, which has surprisingly good tech response. Following up on this for my dad. [Edited: "Inflammatory"]. My guess it’s a combo of the two lmao. [Edited: "Language/Inflammatory"]

(edited)

4 years ago

0

forum icon

New to the Community?

Start Here