New Poster
•
1 Message
XFINITY WiFi is not available with your tier of service
Hello, I recently upgraded our account to Performance Starter and understand that I should get 40 hours of Hotspots use a month, but I can't log in. I've searched this error and one person on this forum said that getting Xfinity to change his IP address worked. I called and chatted more than 6 times with support about the error and finally had someone say they can't change the IP on their end because I'm using my own modem. I tried turning off the modem all night but the IP didn't change. I have an Airport Extreme router so can't change my Mac Address to force the change (read somewhere that this would work). Does anyone have any ideas what else I can do? Talking to Support seems useless. Thanks!
user_7c7da8
Visitor
•
1 Message
5 years ago
There's no solution. I have been on chat for THREE HOURS transferred over and over and over and finally given a callback that lasted another hour with NO SOLUTION. this all happened after xfinity incorrectly disconnected my service after I paid my bill on time (I haven't made a single late payment). They told me I could use hotspot until the tech can come the following day. But hotspot won't work. Xfinity is absolute garbage.
0
0
EG
Expert
•
114.3K Messages
5 years ago
@user_7c7da8
Please create a new topic of your own here on this board detailing your issue. Thanks. 9 month old dead now being closed.
0
0