Visitor
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3 Messages
Xfinity WiFi Hotspot Network
Can not shut off the Wifi hotspot broadcast from my gateway. Followed all the steps for the app and website, called customer support 6 times, placed tickets, etc.. Nothing. I called and asked for advanced support but they seemed confused, messages a supervisor and then did nothing.
user_jev6ar
Visitor
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3 Messages
2 days ago
There is nothing possible on my end, its a systems /profile configuration thing on Xfinity side and the regular tech support folks do not have access. This is a level 2 ticket.
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XfinityAmira
Official Employee
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5K Messages
5 hours ago
Hi user_jev6ar! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us and my team is here to support you. We would be more than happy to further look into this Wi-Fi hotspot broadcast concern. I would like to review your account and the tickets already created. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_jev6ar
Visitor
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3 Messages
3 hours ago
Hi @XfinityAmira,
Thank you for responding, I just sent the DM to @Xfinity Support and look forward to a resolution.
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