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1 Message
Wednesday, May 6th, 2026 6:45 PM
I picked up a new WiFi gateway today at your store. I can’t get the internet to connect.
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Expert
2.1K Messages
3 days ago
What are the light(s) on the gateway indicating? Have you activated it in the Xfinity app?
Official Employee
759 Messages
17 hours ago
Greetings, user_ix2rd1! We appreciate you posting on our XFINITY forum with your modem activation concerns. Are you receiving an error message when you try to activate the modem through the XFINITY App?
notgoodatusernames
Expert
•
2.1K Messages
3 days ago
What are the light(s) on the gateway indicating? Have you activated it in the Xfinity app?
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XfinityNatalie
Official Employee
•
759 Messages
17 hours ago
Greetings, user_ix2rd1! We appreciate you posting on our XFINITY forum with your modem activation concerns. Are you receiving an error message when you try to activate the modem through the XFINITY App?
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