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1 Message
05/06/2026 6:45 PM
I picked up a new WiFi gateway today at your store. I can’t get the internet to connect.
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Expert
2.1K Messages
4 months ago
What are the light(s) on the gateway indicating? Have you activated it in the Xfinity app?
Official Employee
1K Messages
Greetings, user_ix2rd1! We appreciate you posting on our XFINITY forum with your modem activation concerns. Are you receiving an error message when you try to activate the modem through the XFINITY App?
notgoodatusernames
Expert
•
2.1K Messages
4 months ago
What are the light(s) on the gateway indicating? Have you activated it in the Xfinity app?
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XfinityNatalie
Official Employee
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1K Messages
4 months ago
Greetings, user_ix2rd1! We appreciate you posting on our XFINITY forum with your modem activation concerns. Are you receiving an error message when you try to activate the modem through the XFINITY App?
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