8 Messages
Xfinity Wifi frequent disconnection/MoCa adapter
I just moved into a new apartment that comes with built-in xfinity wifi. The wifi drops completely from all devices every hour or so and then comes back on shortly after. Its been very frustrating trying to get any work done or even just stream a movie. I also wanted to use MoCa adapters so I could plug some of my devices in through ethernet, but I don't think my gateway (XB7) is compatible. I have one of the coax cables plugged into the adapter but it is not working. I found some resources online about going into my browser and typing 10.0.0.1 to access the settings but it wont let me connect to the page.
I am also learning very quickly that the resources the xfinity offers are unhelpful AI bots that seem to not comprehend any issues. I have yet to come in contact with anyone that is a real human being or speaks english as a first language. Please let me know if you there is anything I can do to fix my problem.
XfinityGabriel
Official Employee
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2.2K Messages
3 months ago
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