Xfinity Wifi frequent disconnection/MoCa adapter

Hi Gabriel, I can definitely try this and let you know if it works. I haven't been able to determine if the internet only cuts out when connected to wifi or if it will also cut out when wired via ethernet. I appreciate your response and I hope we can solve this issue together. Would you be willing to provide some next steps for both scenarios? (if wired doesn't experience the same issues or if wired does experience the same problems)   

user_5gjkyl I would be wondering the same thing. To ensure that we have all of our ducks in a row, the services in your apartment have a dedicated XB7 connected in your unit? Or is this a situation where the apartment is broadcasting the Wi-Fi from a central point on the property? 

Yes I have a dedicated XB7 for my specific unit. I am currently plugged into my modem with an ethernet connection but it is still not allowing me to access the 10.0.0.1 through my browser. I keep getting "ERR_EMPTY_RESPONSE" when i try to load the page. 

I also cannot seem to get internet access when I plug directly into the back of the XB7 but only when i plug it into the ethernet splitter (which is odd)

@user_5gjkyl You're the best! Thank you for doing some additional investigating to help us find the root cause as quickly as possible. It sounds like the additional Ethernet ports on the back of the modem may have been disabled to ensure use of the splitter. It's awesome that you could gain access to the internet once you connected to the splitter! 

Please monitor your internet connection and let me know if you are experiencing the same internet drops over a hardwired connection. 

If the drop happens over WiFi but the hardwired connection remains steady, that tells me the root cause is the internal router that broadcasts the wireless signal and we will focus on troubleshooting the router. If the drop happens over WiFi and a hardwired connection simultaneously, it tells me we need to focus efforts on the cable signal being delivered to the home.