Visitor
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6 Messages
Xfinity wifi cuts out every night
Lately my wifi seems to freeze up every night after about 10 pm ET. It's fine during the day. At night I can be sitting next to the modem with my iPad Pro and my streaming will stop so it's not the location. Resetting the modem sometimes works for a short time, sometimes not. This has been happening for a few weeks.
EG
Expert
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110.2K Messages
4 years ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.
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CCAbbie
Problem Solver
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1.4K Messages
4 years ago
@janebee2001 Hello and thank you for taking the time to reach out to us today. I am sorry to hear you are having issues with your services at a specific time. I would like to look into this for you and see how I can help.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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EG
Expert
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110.2K Messages
4 years ago
@janebee2001 @XfinityAbbie
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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janebee2001
Visitor
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6 Messages
3 years ago
There has not been an acceptable solution to my problem.
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EG
Expert
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110.2K Messages
3 years ago
@janebee2001 Did you ever send that direct message to Xfinity support ?
(edited)
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