Skip to main content

    Support

    Offers

U
user_9c368c
1st Reply
1st Topic

Visitor

 • 

7 Messages

Thursday, November 24th, 2022 10:48 PM

Closed

Xfinity Wifi Access Points on Windows 10

I am trying to connect to an Xfinity Wifi Access Point in my area and cannot find the wifi profile. I can, however, connect to an access point on my iPhone without any issues whatsoever. I have tested this on three seperate computers with different wifi cards and none are able to find the access points. Is there something I need to do in order to be able to connect to these access points on a PC? 

Edit: I have thoroughly read through the support article on this topic located at https://www.xfinity.com/support/articles/wifi-for-windows-10 but this has not resolved the issue.

Question

 • 

Updated 

2 years ago

 • Edited

676

2

0

BruceW

Gold Problem Solver

 • 

26.3K Messages

2 years ago

[Windows 10] I am trying to connect to an Xfinity Wifi Access Point in my area and cannot find the wifi profile. I can, however, connect to an access point on my iPhone without any issues ...

Same problem on my Win 11 desktop. I can log into "XFINITY" on my Android phone, but on the desktop Windows finds "XFINITY", but when I enter my ID and password and click OK it responds "Can't connect to this network" and drops the connection.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

0

0

CCValerie

Official Employee

 • 

974 Messages

2 years ago

Hi there, @user_9c368c, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you are experiencing an issue connecting your computer. Are you attempting to connect to XFINITY or xfinitywifi? Do you see the networks on your computer as available networks? 

4

0

user_9c368c

Visitor

 • 

7 Messages

@XfinityValerie​ I am trying to connect to either XFINITY or xfinitywifi but neither one appears as an available wifi network. They do, however, appear as available on my iPhone. 

(edited)

2 years ago

0

CCKrystal

Problem Solver

 • 

385 Messages

Thank you for your response u/user_9c368c. If you are not seeing XFINITY or xfinitywifi on any other device please try to clear cache and cookies and restart the device. If you are using Chrome, this helpful link; https://www.xfinity.com/support/articles/clear-cache-cookies-chrome will walk you through on clearing the cache and cookies Once you have done this please try connecting. Let us know if you then see those hotspots. 

I no longer work for Comcast.

2 years ago

0

user_9c368c

Visitor

 • 

7 Messages

@XfinityKrystal​ I am attempting to connect to Xfinity wifi on Windows 10. I do not connect to the internet through the web browser Chrome. Do you have any suggestions that are applicable to the Windows 10 operating system? 

2 years ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here