1 Message
Xfinity Upload Speeds 1/80th of what I am paying for
Hello, I have the 1GB down plan with 20mbps upload. I am getting 0.25 mbps up instead of what I am paying for. I am using an ARRIS SURFboard modem along with an Asus RT-AX86U Pro router. I am plugged into the ethernet port. What is the solution here?
Edit: Now I am getting 0.07mbps up. This is making my work impossible.
user_2hj0tn
1 Message
1 year ago
Mine is extremely slow the last few days also. I was getting upwards of 1000mbs on my cell wifi until recently. No changes on my end, no new users, just suddenly lower than normal speeds.
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XfinityAlfonso
Official Employee
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1.6K Messages
1 year ago
Hello obeliskoz How long has the upload issue been going on? What self-troubleshooting steps have you taken so far? Is the upload present even on devices connected to Wi-Fi? Any issues with downloads at all? For internet service issues, we have a fantastic Troubleshooting Guide prepared with assistance from our amazing Community Experts. This will help in diagnosing the issue, so we know where to focus our efforts.
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