Xfinity throttling internet?

I have had internet speed issues for a few years. Finally, after a sprinkler guy cut my line in the yard a technician was called and replaced the cable. He analyzed the speed at my request and I bought a new surfboard 3.1 docs. I then activated and bought the 2G speed. After the overnight period I pleasently saw 1.6 a couple time, but mostly 800. Next day, I was sundenly down to 30mb and dropping to 5mb.

Today it is between 160-300.

Can you explain this? Should I call and drop this 2g speed since you are not able to provide anything close to it?

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XfinityGabriel

Official Employee

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2.5K Messages

17 days ago

user_n1jkyi, Hi there! Thanks for taking the time to reach out. We appreciate you for allowing us to be your internet service provider. I can understand the importance of receiving the speeds that you pay for as a consumer myself. I am sorry to learn about this experience with the speeds dropping low overnight after that technician appointment. You've come to the right place. Our team of experts is committed to resolving internet service issues such as this over social media. We can help. Did the technician leave you with their contact information by chance? In addition to the speed tests, have you tried to run an internet troubleshooting test like in this link here via the Xfinity app, Assistant, or our website, to see what results it pulls for you?

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user_n1jkyi

Visitor

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No the technician did not leave their contact info. Yes, the technician tested, re-tested and replaced various splitters. Yes the indicated speed did get reached only to be throttled back the next day. Nothing on the networked changed between the day he changed things, I paid for the upgraded speed and the next day. Please check your end.

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17 days ago

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XfinityGabriel

Official Employee

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2.5K Messages

user_n1jkyi, Thanks for sharing these details about the tests taken so far. No problem. We have your back and will help get this fixed. To check on this on our end,

please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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17 days ago

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user_n1jkyi

Xfinity throttling internet?

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