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user_3o6qt2
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2 Messages

Tuesday, August 11th, 2026 12:53 AM

Xfinity Tech Disconnected our service while connecting neighbors service

My neighbors got their Internet set up today and in the process disconnected my service. Pretty annoying.

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4 hours ago

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XfinityEva

Official Employee

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2.6K Messages

4 hours ago

Hey @user_3o6qt2 I'm so sorry to hear that your service was affected during the recent visit. This is not the experience we want for you. Has your service been restored or do you currently have an appointment set up? 

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user_3o6qt2

Visitor

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2 Messages

Yeah I'm covered now thanks for asking though 

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4 hours ago

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XfinityEva

Official Employee

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2.6K Messages

Great! I am glad to hear your service has been restored and I appreciate the reply. In the future you can also use the Xfinity Hotspotsto stay connected while you await a service appointment 

Now that your service is restored, please let us know if there is anything additional we can assist with! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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