Visitor
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4 Messages
Xfinity system cannot "see" my modem even though I am online
At Xfinity's "Status Center" web page, I get the messages
- We're having trouble finding a signal
- Cable modem status unavailable
I'm connected and online at this point but Xfinity cannot "see" my modem.
I use the Android app for Xfinity to "activate" the modem. I give the CM MAC address and wait. After a long wait, the app says it can't find the modem.
I am connected and online but I wonder if my modem is properly activated? (could this be a clue why I lose connectivity intermittently?)
user_3de42a
Visitor
•
4 Messages
2 years ago
Update: It seems this wasn't a factor in my network stability. I reset my modem and wifi router and then used the xfinity app to activate the modem. It took a few tries before this was successful. My home network stayed up for 10 hours before T3 Time-outs and other errors appeared in the modem event log and the network went down. I reset the modem and router but did not go through the activation step; xfinity could not "see" the modem per the status center. The network went down several times until it then stayed up for over 12 hours before I took it down to install a different modem. There were no T3 Time-outs while the network was up.
Interestingly, my home network seems most unstable from noon to around 4PM. This has been the pattern for a few days. In the meantime, I've installed a different modem and will see how the network performs.
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