xfinity support

Subject: Formal Escalation — Unpaid Sewer Damage Claim Exceeding $6,000

I am requesting immediate escalation of my unresolved property-damage claim to a supervisor with authority to resolve claims.

Xfinity's cable installation damaged my sewer line. Xfinity subsequently paid a contractor to repair the damaged line. However, I have incurred more than $6,000 in additional expenses for repeated sewer-line jet pumping necessitated by the backups associated with this incident.

I have submitted the invoices documenting these expenses multiple times, yet I have not received reimbursement or a satisfactory explanation for the continued delay. This matter has now been outstanding for over a year.

I am requesting:

1. Written confirmation that my submitted invoices have been received and are in the claim file.
2. Identification of the claims administrator or insurer responsible for evaluating and paying these expenses.
3. A written explanation of any reason these expenses have not been reimbursed.
4. A specific date by which Xfinity will issue payment or provide a formal decision on the outstanding portion of my claim.

I have been patient and have repeatedly provided the requested documentation. I am no longer willing to continue resubmitting invoices without a resolution.

Please treat this message as a formal escalation of my outstanding claim. If this matter is not resolved promptly, I will consider filing formal consumer complaints and pursuing the appropriate legal remedies.

Please respond in writing and reference my existing claim number.