Visitor
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1 Message
Xfinity support
Hello I just picked up my Xfinity gateway the other day and I have tried to set it up without success. The cable and power cord are both securely connected and it is continuously blinking a yellow light. I have tried to set it up in the app but it will not connect nor identify the gateway. I am wondering if I have faulty equipment or if the coax outlet is not properly set up in my home. Please help thank you!


XfinityShawn
Official Employee
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2.7K Messages
8 hours ago
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