Visitor

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1 Message

09/13/2026 8:35 PM

Xfinity support

Hello I just picked up my Xfinity gateway the other day and I have tried to set it up without success. The cable and power cord are both securely connected and it is continuously blinking a yellow light. I have tried to set it up in the app but it will not connect nor identify the gateway. I am wondering if I have faulty equipment or if the coax outlet is not properly set up in my home. Please help thank you!

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Official Employee

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2.7K Messages

8 hours ago

 

user_viczdj My team can further troubleshoot on our end to help you get your modem activated. It will require us to obtain your account details. 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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