Xfinity Support

"Wrongful Disconnection"  June 2026, Agent PROMISED ME my service will NOT be disconnected. After being turned off on June 11, I spoke with a different Agent via phone. She read the note that was on my account. She stated, "CONFIRMED No Disconnect CONFIRMED 12 Month Installment, "CONFIRMED July 12 Installment. On one of the chats state June 12. My Xfinity app says "Your service is SUSPENDED." Can you fix this for me please by RESTORING My Service. Thanks