Visitor
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2 Messages
Xfinity Support
I have been a loyal Comcast customer for over 20 years and I currently pay $238 a month for 800Mbps. I saw an ad for $50 for 5 years with no contract for new customers. At this point, I am considering switching to Verizon which is also offering a $50 price. I am hoping you will allow me to also have this option with Comcast.
XfinityKassie
Official Employee
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2.3K Messages
1 hour ago
@ashsmom410 Good morning! We appreciate you being a long time loyal customer, and reaching out to our Xfinity Forums. I hear where you are coming from as it can seem unfair for new customers to receive a lower rate as opposed to a long time loyal customer. New customer pricing are temporary offers, and designed to help new customers make the transition from another company. Kind of like getting a first month free with streaming services, delivery platforms, and gyms. That said, understanding all customers have a monthly budget for their services, I'd be happy to review over your account, and see what options we have available that are a bit more budget friendly. Please send a Direct Message with your name, and service address.
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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