Xfinity support

Upgraded service to 2000 mbps download speed and purchased an Arris G54 modem/router (a compatible approved device).

Only getting about 300-500 mbps on phone and gaming consoles. The gaming consoles are wired connections.

The modem listed under my equipment is a Thomson DHG546, which I’ve never had, used or owned. I don’t know why it’s the wrong equipment even though I activated with the MAC address on the Arris G54.

I did the live chat via the xfinity app, but continue to have unresolved issues with download speed and equipment.