Xfinity support.

Wasted 3hrs on this already and did not get any of the work I did for which I woke up early. 

1. no connection

2. doesn’t even display my Network. That’s how bad it is.

3. To make matters worse, the WiFi assistant keeps saying it is working g. THERE IS NO NETWORK NAME UP. How can you say it’s working when there is no network name? And yea, I e tried connecting to EVERY network that shows up on my Laptop, IPhone, and IPad. 
4. Xfinity assistant did at one point tell me to schedule an appointment, but stalled as it was trying to load. Basically got no where. 

5. I’m forced to use the Federal government, FCC as customer service support because Xfinity as no efficient means to submit a service request. It’s runs you around in circles wasting time. I need to get to work. 

6. if you’re new to Xfinity and are looking for stress, headache, frustration, and time wasting. Xfinity will do all of that for you. Welcome to Xfinity, the ultimate energy drain. 

@user_u33534 I’m sorry to hear of the stress this has caused you as this is not the experience we want for you.

Are you using a rental modem or your own purchased modem?

Can you tell me the status of the power light to your modem, is it on, off or flashing?

Did you create an XFINITY Username?

When you set up your Wi-Fi network did you create your network or are you using the network details on the back of your modem?

1. It’s the modem/router that Xfinity supplied.

so I can attach my own?

2. power light - white. No flashing

3. I have an Xfinity Username. 

4. I created my own network. 

@user_u33534 I appreciate those details. Yes you can have your own modem if you choose to. I have a link that goes into using your own device as well as a list of compatible devices here https://www.xfinity.com/support/articles/list-of-approved-cable-modems. Can you please direct message me your first and last name along with your full service address so that I can assist you futher. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.