Visitor

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7 Messages

Saturday, July 12th, 2025

Xfinity support

My Gateway has been flashing green for hours, it has done it everyday for weeks 

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Expert

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112.2K Messages

21 days ago

Is it still online when this happens, or do you also lose internet connectivity ?

Visitor

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7 Messages

I lose internet connection 

Expert

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112.2K Messages

20 days ago

Ok, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.



Official Employee

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2.4K Messages

19 days ago

Hi @user_y8ucvo

Thank you for reaching out. I appreciate you taking the time to create a new post. I did check your network, and I see that you are offline. I'm sorry to see that, but we will do all we can to help. Have you noticed any issues with the cables at the home? Do you have a splitter between your outlet and gateway? 

Visitor

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7 Messages

no problems with the cords. No splitters or extension cord cords, I also have no ethernet or phone cables plugged in, it happens every day roughly between 10:30 AM and is out until after 9 PM

Official Employee

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2.4K Messages

 

user_y8ucvo, Since I can't reach the device, I don't have a lot of troubleshooting options. This means we can work on getting a tech out. Have you tried to reboot your device or refresh the network using the Xfinity App since this started? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Yes, I have tried rebooting it many times and because it is off-line, I cannot do anything on the app

Expert

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112.2K Messages

19 days ago

@user_y8ucvo 

Did you have a chance to gather those requested signal values ? You may not be able to get them until the times when the modem is online.

Visitor

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7 Messages

I tried, whenever I click either of the two links, it just takes me to a blank page

Official Employee

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383 Messages

Were you open to having a technician out at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

I was able to access it 

Downstream 

Channel ID
36
Lock Status
Locked
Frequency
597000000
SNR
40.366287
Power Level
-1.000000
Modulation
QAM256
 Upstream 
Channel ID
3
Lock Status
Not Locked
Frequency
29200000
Symbol Rate
5120 KSym/sec
Power Level
63.020599
Modulation
64QAM
Channel Type
US_TYPE_ATDMA

Official Employee

 • 

2.4K Messages

 

user_y8ucvo, thanks for following up. I attempt to check the power levels on my end, and I'm not getting anything from your equipment. Is everything still offline on you rend? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

It was online at the time of posting 

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