Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
Thank you for reaching out. I appreciate you taking the time to create a new post. I did check your network, and I see that you are offline. I'm sorry to see that, but we will do all we can to help. Have you noticed any issues with the cables at the home? Do you have a splitter between your outlet and gateway?
no problems with the cords. No splitters or extension cord cords, I also have no ethernet or phone cables plugged in, it happens every day roughly between 10:30 AM and is out until after 9 PM
user_y8ucvo, Since I can't reach the device, I don't have a lot of troubleshooting options. This means we can work on getting a tech out. Have you tried to reboot your device or refresh the network using the Xfinity App since this started?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Were you open to having a technician out at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_y8ucvo, thanks for following up. I attempt to check the power levels on my end, and I'm not getting anything from your equipment. Is everything still offline on you rend?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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112.8K Messages
1 month ago
Is it still online when this happens, or do you also lose internet connectivity ?
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EG
Expert
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112.8K Messages
1 month ago
Ok, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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XfinityVianney
Official Employee
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2.4K Messages
1 month ago
Hi @user_y8ucvo,
Thank you for reaching out. I appreciate you taking the time to create a new post. I did check your network, and I see that you are offline. I'm sorry to see that, but we will do all we can to help. Have you noticed any issues with the cables at the home? Do you have a splitter between your outlet and gateway?
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EG
Expert
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112.8K Messages
1 month ago
@user_y8ucvo
Did you have a chance to gather those requested signal values ? You may not be able to get them until the times when the modem is online.
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