Xfinity Support

We are having intermittent outages with our home internet. It is happening at random times throughout the day on all devices (laptops and phones) connected via WiFi. Computers and TV plugged in directly to the modem have not been having issues.

They typically are very short and are resolved by trying again. Typical issues are:

• web pages won’t load with a message that says you aren’t connected to the internet
• Slack messages don’t post and show an error
• Zoom meeting connection goes bad or drops completely
• Mobile gaming apps lose connection and require that the app be restarted to re-establish the connection

Our set up is simple—the only hardware is the Xfinity modem/router. The router is set on a timer to be rebooted every night.

Every time we run a check, there are no issues. The Xfinity assistant can’t find any issues. There are never any outages in our area when the problem happens. The light on the modem is always white with no errors.

This is very disruptive over time and would like for it to be resolved.