Visitor
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1 Message
Xfinity support
I’ve had two techs out and both said our home line is fine and the issue is with the main line. They said they both put in tickets but it’s been 3 weeks and we haven’t seen anyone from xfinity to fix the main line. How do we get a main line tech to come to our home? Multiple neighbors are reporting the same issue of Internet dropping.
XfinityChelseaB
Official Employee
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1.8K Messages
1 month ago
Hello @user_275z8q, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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