U

Visitor

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2 Messages

Wednesday, February 1st, 2023 4:58 AM

Closed

Xfinity Support

I recently upgraded to the 2,000 Mbps plan and installed a new xb8 gateway. Prior to the upgrade I was getting 800-900 Mbps speeds using an xb7 gateway. Since the upgrade I’m getting. 300-400 Mbps Wi-Fi and even slower with a wired connection.  Has anyone else had this issue and resolved it? I’ve had tech support help twice online and no resolution. 

Official Employee

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853 Messages

1 year ago

@user_025cf8, Let us know if you are still having trouble with your internet speed. We would love to help. 

Visitor

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2 Messages

1 year ago

Yes still the same issues

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