U

Visitor

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20 Messages

Fri, Jul 2, 2021 2:51 AM

Xfinity speed test won't run

Xfinity speed test won't run but used to a couple days ago. Clicking on start or the settings gear does nothing. But clicking on the More About Speed links on the left side of the screen do work.

Any ideas how to get this working again?

Thanks

Responses

Official Employee

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396 Messages

1 m ago

I am so sorry to hear that you are having an issue getting to the speed test and getting it to run. Are you using it through the app or the website when you have this issue? As far as the recording options are concerned it is possible that a program may run over as far as sports programming, however it is a fairly limited occurrence when this may happen. I will most certainly ensure that the feedback and recommendation is forwarded so that this option may be available in the future. 

EG

Expert

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88K Messages

1 m ago

@user_793642 

Download, install, and run this speed testing app;

https://www.speedtest.net/apps

It bypasses any browser variables and is a most direct connection ! And it is very very accurate !!!

(edited)

Visitor

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20 Messages

1 m ago

The Xfinity speed test stopped working on my Windows desktop PC, but it works on my wireless devices.

I can run other speed tests so that's not an issue. I want to know why the Xfinity one stopped working on my PC.

Contributor

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135 Messages

12 d ago

I'm having the same trouble with the speed test site. It is generating the following error:

"Opps. Something went wrong"

I've tried running it on all three browsers: Mozilla Firefox, Microsoft Edge, and Google Chrome without any browser plug-ins enabled and I'm still getting this same issue.

https://speedtest.xfinity.com/error

(edited)

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