Visitor
•
6 Messages
Xfinity Speed 1 gig
Hi, I recently upgraded to the 1 gig plan from the 800, and I seem to top out at 750 down. Is this normal? My ASUS router can handle more than 1 gig.
Visitor
•
6 Messages
Hi, I recently upgraded to the 1 gig plan from the 800, and I seem to top out at 750 down. Is this normal? My ASUS router can handle more than 1 gig.
XfinityJohnG
Official Employee
•
1.5K Messages
2 months ago
Thank you for reaching out to us here @user_8befaf. I would be happy to look into any internet speed issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0