Visitor
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1 Message
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers.
I found this thread:
https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083
This is ALL accurate to what's happening. So apparently Xfinity has known about this issue for years but hasn't fixed it.
Aren't monopolies great?
And of course this crashed when I tried to submit, so I had to do it all again.
XfinityThomasC
Official Employee
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3K Messages
4 hours ago
Hello, @user_z0x0q0 that is not a normal behavior of our service. Have you called for troubleshooting or performed any troubleshooting on your own using the Xfinity App? Sounds like there may be an issue to the line that connects your service. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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EG
Expert
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115.1K Messages
28 minutes ago
@user_z0x0q0 @XfinityThomasC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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