Visitor
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2 Messages
Xfinity service issues [Edited]
Service out for at least three days and counting with no real explanation. Xfinity texted three different times that the service was restored, when it was not! What's going on? Unacceptable!!
Visitor
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2 Messages
Service out for at least three days and counting with no real explanation. Xfinity texted three different times that the service was restored, when it was not! What's going on? Unacceptable!!
XfinityThomasC
Official Employee
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2.4K Messages
2 months ago
Hello,@matphotocards
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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