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Wednesday, September 25th, 2024 11:23 PM

Xfinity router stopped hard wired internet access

My xfinity Xb6-a router suddenly stopped internet access via my NETGEAR Orbi Home Mesh WiFi (RBK50) which was setup 2 years ago.  We tried connecting a laptop to the xfinity router computer ports but do not get internet either.  We have rebooted the router several times over the last 2 weeks to no avail.

Official Employee

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848 Messages

1 month ago

 

user_sam_2700 Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing equipment issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Expert

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106.9K Messages

1 month ago

@user_sam_2700 

Is your XB6 in bridge mode or regular router / gateway mode ? If it is in bridge mode did you power cycle / restart it after connecting the laptop to it ? There's no need to go private yet. Please reply right here on these public help forums where other readers here may be helped by the interactions. Thank you ! Maybe someday these Comcast employees will get it but I highly doubt it.... Sad......

(edited)

2 Messages

1 month ago

I've disconnected the Orbi and connected a laptop to the computer jack on the xfinity router and still can get to thr internet. Wifi is working but I need a hard wired connection 

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