2 Messages
Xfinity router stopped hard wired internet access
My xfinity Xb6-a router suddenly stopped internet access via my NETGEAR Orbi Home Mesh WiFi (RBK50) which was setup 2 years ago. We tried connecting a laptop to the xfinity router computer ports but do not get internet either. We have rebooted the router several times over the last 2 weeks to no avail.
XfinityVictor
Official Employee
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848 Messages
1 month ago
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EG
Expert
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106.9K Messages
1 month ago
@user_sam_2700
Is your XB6 in bridge mode or regular router / gateway mode ? If it is in bridge mode did you power cycle / restart it after connecting the laptop to it ? There's no need to go private yet. Please reply right here on these public help forums where other readers here may be helped by the interactions. Thank you ! Maybe someday these Comcast employees will get it but I highly doubt it.... Sad......
(edited)
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user_sam_2700
2 Messages
1 month ago
I've disconnected the Orbi and connected a laptop to the computer jack on the xfinity router and still can get to thr internet. Wifi is working but I need a hard wired connection
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